Privacy Policy

1. Information We Collect

We collect only the information necessary to operate our website, manage bookings and memberships, process payments, and communicate with you.

Information you provide directly

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You may provide personal information when you:

• Create a member account

• Book visits, orientations, machine time, classes, workshops, or events

• Purchase a day pass, membership, or ticket

• Contact us or communicate with staff

This may include:

• Name

• Email address

• Phone number

• Account login details

• Booking and attendance history

• Purchase history

• Optional messages or notes you choose to provide

 

Payment information

All payments are processed securely through third-party payment processors, including Stripe, which is integrated with Wix and used for both online payments and point-of-sale transactions.

• We do not store or have access to your full credit card number or payment credentials.

• Payment information is handled directly by Stripe and other authorized processors in accordance with their privacy and security practices.

 

Automatically collected information

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address

• Device and browser type

• Pages visited and actions taken on the site

• Date and time of visits

This information is used for site functionality, security, and basic analytics.

 

2. How We Use Your Information

We use personal information to:

• Create and manage user accounts

• Process bookings, memberships, and event registrations

• Communicate about appointments, visits, and purchases

• Send transactional emails (e.g. confirmations, reminders)

• Send SMS messages related to appointments or bookings (not marketing)

• Improve our services, website, and operations

• Meet legal, safety, and insurance requirements

We do not sell or share your personal information.

 

3. Marketing Communications

• We currently send transactional emails related to bookings, purchases, and account activity.

• We may introduce marketing emails in the future (e.g. updates, events, announcements). You will be able to opt out at any time using the unsubscribe link in those messages.

• SMS messages, if used, will be limited to appointment-related communication only, not marketing.

 

4. Cookies and Analytics

Our website is hosted on Wix, which uses cookies and similar technologies to:

• Enable essential site functionality

• Maintain security

• Provide basic analytics and performance insights

You can manage cookie preferences through your browser settings. Disabling cookies may affect some site features.

 

5. How We Share Information

We share personal information only when necessary and only with trusted third parties, including:

• Wix (website hosting, bookings, events, member accounts)

• Stripe (payment processing)

• Email and messaging service providers used by Wix

These providers are authorized to use personal information only as necessary to provide services to us and are required to safeguard your information.

 

6. Data Storage and Security

• Our website and customer data are hosted through Wix, which may store data on secure servers in multiple locations, including outside Canada.

• We rely on Wix and Stripe’s security measures, including encryption and access controls, to protect personal information.

• While no system can guarantee absolute security, we take reasonable steps to protect your information from unauthorized access, loss, or misuse.

 

7. Retention of Information

We retain personal information only as long as necessary to:

• Provide services

• Meet legal, safety, and accounting obligations

• Maintain accurate business records

When information is no longer required, it is securely deleted or anonymized.

 

8. Access and Correction

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete information

Requests can be made by contacting us using the information below.

 

9. Age Restrictions

Our website is publicly accessible. However:

• You must be 18 years of age or older to use Ghost Rocket Makerspace facilities, services, or memberships.

• We do not knowingly collect personal information from individuals under 18 for participation in our space.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

 

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Ghost Rocket Makerspace
Toronto, Ontario, Canada
Email: info@ghostrocketmakerspace.ca

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Last updated: February 2026